These Terms and Conditions explain how bookings and travel services are handled at ExoticTravelNet.com. By booking a tour, purchasing a package, or using our services, you agree to the terms below.
1. Booking and Payment
- How to Book: Complete our online form or contact our team directly with accurate details.
- Deposit & Payments: A non-refundable deposit may be required to confirm your booking. Full payment must be made by the agreed deadline to avoid cancellation.
- Pricing: Prices may vary based on travel dates, availability, taxes, and additional services.
- Payment Methods: Payments can be made via credit card, bank transfer, or other approved options.
2. Cancellations and Changes
- Customer Cancellations:
- 30 days before travel: Refund minus deposit
- 15–30 days before travel: 50% refund minus deposit
- Less than 15 days: No refund
- Our Cancellations: We may cancel tours due to unforeseen circumstances such as low bookings or force majeure events.
- Changes: Any modifications are subject to availability and may include additional costs.
3. Travel Insurance
- Travel insurance is not included but is strongly recommended to cover medical emergencies, delays, or cancellations.
4. Customer Responsibilities
- Travel Documents: Ensure your passport, visas, and required documents are valid before travel.
- Health & Fitness: Confirm you are fit for your selected tour and inform us of any medical conditions.
- Conduct: Respectful behavior is expected; disruptive conduct may result in removal without refund.
5. Tour Changes and Delays
- Itineraries may be adjusted due to weather, safety concerns, or other external factors. Suitable alternatives or partial refunds may be offered where possible.
6. Liability and Disclaimer
- We are not responsible for issues caused by third-party providers.
- Our liability is limited to the total amount paid for the tour.
7. Force Majeure
- We are not liable for disruptions caused by events beyond our control, including natural disasters, pandemics, or strikes.
8. Travel Documents and Visas
- Travelers are responsible for meeting all entry and visa requirements. We may assist but do not guarantee visa approval.
9. Privacy and Data Protection
- Your personal information is handled securely and used only for booking and communication purposes in line with our privacy policy.
10. Disputes and Governing Law
- Any disputes will be handled under Kenyan law and resolved through local courts if necessary.
11. Amendments
- We reserve the right to update these Terms and Conditions at any time. The latest version will always be available on our website.
12. Contact Information
- Email: tours@exotictravelnet.com
- Phone: +254 733 869 798/+254 743760145
- Website: www.exotictravelnet.com
We are committed to making your travel experience smooth, safe, and enjoyable from start to finish.